Industry Veteran Brings Customer Service Expertise to Corporate Brands Team

(Nashville, TN) Charlie Moore joins Thomas Nelson effective immediately to serve the Corporate Brands team as Vice President of Brand Management. Prior to that, he was the Vice President, Sales and Service Operations, for Borders Group, the $4.1 billion parent company of Borders, Waldenbooks, and Borders.com, where he served for more than seven years.

Not only did Moore lead the customer satisfaction and conversion strategies, service operations, and the major account sales organization for Borders Group, but he also reinvented the way staff interact with customers, focused on the development of new service innovations and improved customer engagement in the stores. READ MORE »